Last updated: June 7, 2026

At House of Niav, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or contact us, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Account information
Order history
Any information you choose to provide when contacting us

We may also automatically collect certain information about your device and website activity, including:

IP address
Browser type
Device information
Pages viewed
Time spent on our website
Shopping and browsing activity

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Create and manage customer accounts
Communicate regarding orders and deliveries
Improve our website and services
Analyze website performance and customer behavior
Prevent fraud and maintain website security
Send updates, promotional offers, and marketing communications where permitted

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your shopping experience and understand how visitors use our website.

These technologies help us:

Remember customer preferences
Improve website functionality
Analyze traffic and performance
Measure advertising effectiveness
Provide a better shopping experience

You can choose to disable cookies through your browser settings, although some website features may not function properly as a result.

Analytics & Marketing Tools

We use trusted third-party services, including:

Google Analytics
Meta (Facebook) Pixel
Shopify Analytics
Klaviyo
Conversion Tracking Tools

These tools help us understand customer behavior, improve our website, measure advertising performance, and communicate relevant information about our products and services.

Payment Information

Payments are processed securely through trusted payment providers, including Razorpay.

House of Niav does not store your complete payment card information on its servers.

Customer Accounts

Customers may create an account on our website.

We may store account information and order history to make future purchases easier and provide a better customer experience.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including payment processors, shipping partners, technology providers, analytics providers, and marketing platforms.

Information is shared only when necessary to provide our services and operate our business.

International Customers

House of Niav ships worldwide.

As a result, your information may be processed or stored in countries outside your country of residence when necessary to provide our services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may choose to:

Update or correct your account information
Unsubscribe from marketing emails
Contact us regarding your personal information

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

contact@niav.co